These Terms of Service ("Terms") govern your use of this website (the "Site") and the services offered by RosaVita Wellness ("we," "our," "us"). By using the Site or requesting services, you agree to these Terms. If you do not agree, please do not use the Site or request services.
1. Services
We provide therapeutic and relaxation massage services in the State of Florida. Services are performed by a Florida-licensed massage therapist. Our license number is displayed on the Site footer and is also available on request from the Florida Department of Health, Board of Massage Therapy.
2. Booking and Confirmation
When you book online and your deposit is successfully processed, your appointment is confirmed at that moment and the time is reserved for you. You will receive a calendar invitation by email, which includes a link you can use to cancel or rearrange.
Times shown on the booking page reflect live availability. Very occasionally a time may be taken between the moment you load the page and the moment you submit; if that happens, you will be told before any payment is taken and asked to pick another time.
If you book by phone, email, or message instead, your appointment is a request only and is not confirmed until we confirm it to you directly.
We reserve the right to decline or reschedule any appointment at our discretion. If we cancel or reschedule an appointment you have already paid a deposit on, you may choose a full refund of that deposit or to move it to another date.
3. Cancellation and No-Show Policy
24 hours notice required. Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment time.
- Cancellations or reschedule requests made less than 24 hours before the appointment, and no-shows, may be charged the full service fee.
- Any unpaid late-cancellation or no-show fee must be settled before a future booking can be confirmed.
- Late arrivals shorten your session; the full session length cannot be guaranteed and the full service fee still applies.
4. Health and Medical Disclaimer
The services we provide are wellness and relaxation services. They are not a substitute for diagnosis, treatment, or advice from a licensed medical professional. If you have a medical condition or injury, are pregnant, are taking medication, or have any health concerns, you must consult a licensed physician before scheduling a session.
You agree to truthfully disclose all health information that may affect treatment on our intake form and verbally before the session begins. Failure to disclose relevant health information releases us from liability for any resulting injury or condition.
5. Right to Refuse Service
We may decline, terminate, or modify service at our discretion for any lawful reason, including but not limited to: inappropriate behavior or language; arrival more than 30 minutes late; signs of intoxication; or any conduct that creates an unsafe or unprofessional environment.
6. Deposits, Travel and Refunds
What the deposit is for
Booking online requires a deposit. The deposit is payment toward your session, not an extra charge: the amount you pay is deducted from the price of the service, and the balance is due at the appointment.
The deposit secures a specific date and time. Once it is paid, that slot is taken out of our availability and is no longer offered to anyone else, and we plan our travel and schedule around it.
Deposits are processed by PayPal. We do not see or store your card number. The amount charged is always the amount shown on the booking page before you pay.
When a deposit is refunded
If you cancel with at least the notice stated in Section 3, your deposit is refunded in full, or moved to another appointment if you prefer.
If you cancel with less than that notice, or do not attend, the deposit is retained to cover the reserved time and the travel already committed to. This is a charge for a service commitment we have already performed, not a penalty.
Regardless of notice, we will always refund your deposit where:
- you were charged twice, or charged the wrong amount;
- we cancel or reschedule and you do not want an alternative time;
- we are unable to travel to your location; or
- the appointment never took place and no time was reserved.
Refunds are returned to the original payment method. Please allow a few business days for PayPal and your bank to process them.
Travel fees
We travel to you. Depending on where your session takes place, a travel fee may apply. Any travel fee is shown to you on the booking page before you confirm, and is payable at the session along with the balance — it is not taken online with the deposit.
General
Accepted payment methods and amounts due are as posted on the Site or communicated at the time of booking. All fees are payable in U.S. dollars. Returned or disputed payments may incur additional fees as permitted by Florida law.
6a. Wellness Plans and Recurring Payments
Wellness plans billed on a repeating basis are subscriptions managed through PayPal. Before subscribing you are shown the price, how often it recurs, and that it continues until you cancel, and you must tick a box to agree to it. Nothing is pre-selected on your behalf.
You can cancel at any time, either from the Automatic Payments section of your own PayPal account or by emailing us and asking — whichever you prefer. Cancelling stops future charges. Sessions already paid for in the current billing period remain available to you for that period.
If we change the price of a plan, existing subscribers keep the price they signed up at for at least 30 days after we notify them.
7. Limitation of Liability
To the maximum extent permitted by Florida law, our total liability arising out of or relating to these Terms or your use of the services is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages. Nothing in these Terms limits liability that cannot be limited under applicable law.
8. Indemnification
You agree to indemnify and hold harmless RosaVita Wellness, its owner, and its representatives from any claim, loss, or expense (including reasonable attorneys' fees) arising out of (a) your breach of these Terms, (b) your misrepresentation or non-disclosure of health information, or (c) your conduct before, during, or after a session.
9. Intellectual Property
All content on the Site — including text, images, logos, and visual design — is the property of RosaVita Wellness or its licensors and is protected by copyright and trademark law. You may not reproduce, modify, or distribute Site content without our prior written permission.
10. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any action arising out of or relating to these Terms or your use of the Site or services shall be brought exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction of those courts.
11. Changes to These Terms
We may modify these Terms at any time by posting the revised version on the Site. The "Last updated" date will reflect the change. Your continued use of the Site or services after changes are posted constitutes acceptance of the revised Terms.
12. Severability
If any provision of these Terms is held to be unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.
13. Contact
Email: hello@rosavitawellness.com